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Frequently Asked Questions
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Yes, if it hasn’t shipped yet. Contact us immediately at Goryeo.artinko@gmail.comwith your order number. Once shipped, cancellations aren’t possible, but you can return it per our policy.
We offer easy returns for unused items in original condition within 30 days of delivery. Contact us first at Goryeo.artinko@gmail.com with your order number and reason. Return shipping is the customer’s responsibility unless the item is defective. Refunds are processed to your original payment method within 7-10 days after we receive the item.
Note: Custom or personalized items are non-returnable.
We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website www.artinko.com and make purchases through our online store. By using our Service, you agree to the terms outlined in this Privacy Policy.
Use this text to answer questions in as much detail as possible for your customers.
Use this text to answer questions in as much detail as possible for your customers.
We ship worldwide from South Korea. Options include:
- K-Packet: For items under 2kg, estimated 10-17 days, cost varies by weight and destination (starting around $10-20 USD). Most of countries free shipping.
- EMS (Express Mail Service): 7-14 days, recommended for faster delivery (costs $20-50 USD depending on location).
- Air Mail: Used if K-Packet isn’t available or for heavier items (similar times to K-Packet). 10-21 days.
- Express Shipping: Available upon request for urgent orders (e.g., DHL or FedEx, UPS 3-7 days, higher cost). Shipping costs are calculated at checkout based on your location. We aim for secure packaging to protect delicate items.
Our products are crafted in South Korea, with operations in Canada (including Calgary, AB). We ship globally, and Canadian customers enjoy potentially faster delivery if the product in stock in Canada.
