Browse our collections, add items to your cart, and proceed to checkout. You’ll need to provide shipping details and payment information. Orders are processed within 5 business days (excluding weekends and holidays). If you’re in Canada or South Korea, you may benefit from faster local shipping options.

Yes, we have Artinko gift cards available for purchase, perfect for gifting Korean crafts. New subscribers get 10% off their first order—sign up via our newsletter. We also run occasional promotions; check our homepage or follow us on Facebook (@goryeo.souvenirs) and Instagram for updates.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure options through our checkout system. All transactions are encrypted for your safety. We do not store payment details on our site.

Yes, if it hasn’t shipped yet. Contact us immediately at Goryeo.artinko@gmail.comwith your order number. Once shipped, cancellations aren’t possible, but you can return it per our policy. 

We’re not liable for shipping damage or loss, but we pack carefully. If damaged, email us photos and details within 7 days of receipt at Goryeo.artinko@gmail.com—we’ll work to replace or refund. For lost packages, provide your tracking number, and we’ll investigate with the carrier.

This is a sample article—customize, edit, or delete as you prefer

Initiating Exchange:
When dissatisfied with a product, contact customer service (email, phone, or live chat) providing order details and reasons for exchange.

Understanding Policies:
Familiarize yourself with our exchange policies, including time frames, eligibility conditions, and any associated costs.

Packaging and Returning:
Securely pack the item for return, following packaging guidelines. Ship it back using a reliable method, adhering to provided instructions.

Processing Time:
Upon receiving the return, we will inspect and process the exchange. Stay informed about expected timelines during this phase.

Receiving Replacement:
Once the exchange is processed, expect the arrival of your replacement item, signifying the successful completion of the exchange process.

We offer easy returns for unused items in original condition within 30 days of delivery. Contact us first at Goryeo.artinko@gmail.com with your order number and reason. Return shipping is the customer’s responsibility unless the item is defective. Refunds are processed to your original payment method within 7-10 days after we receive the item.

 Note: Custom or personalized items are non-returnable.

No, we do not offer customazation of products. However you may contact us via our contact form or email (Goryeo.artinko@gmail.com) with details, and if its possible we will assist you.

• Celadon Pottery: Hand-wash with mild soap and warm water; avoid dishwashers or microwaves as they can damage the glaze. Store in a dry place to prevent cracking.
• Mother-of-Pearl Items: Wipe with a soft, dry cloth; avoid harsh chemicals, direct sunlight, or high humidity to preserve the lacquer and shell inlays.
• Embroidered Panels: Dust gently with a soft brush; keep away from direct sunlight to prevent fading. Frame them for protection.
• Wooden Crafts: Use a dry cloth for cleaning; apply a light wood polish occasionally for shine. Avoid moisture to prevent warping.
Always handle with care—these are delicate handmade pieces.

If you have specific questions about a product, email us at Goryeo.artinko@gmail.com

We offer a wide range of Korean handicrafts across several categories:

• Celadon Pottery: Bowls, vases, tea sets, plates, and decorative items with motifs like cranes, peonies, and clouds, featuring techniques such as double-wall openwork and relief carving.
• Mother-of-Pearl (Najeon Chilgi): Jewelry boxes, vases, wall art, clocks, and tea tables inlaid with abalone shells depicting nature scenes like butterflies, peacocks, and pines.
• Embroidered Art Panels: Framed silk panels with scrolling vines, phoenixes, peacocks, and butterflies on luxurious fabrics like black or red silk.
• Wooden Crafts: Hahoe masks, lanterns, wedding ducks, fish bell ornaments, and lattice frames with hanji paper.
• Norigae and Accessories: Traditional hanging ornaments with motifs like turtles, lotuses, and cicadas, plus wall decorations and miniature sets.
Many items are limited-edition or unique, with options for custom motifs.

We can't always give a heads up about when products will be restocking as it's always subject to change. However, we do have a back in stock function on selected product pages, so we can notify you when they're restocked.

We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website www.artinko.com and make purchases through our online store. By using our Service, you agree to the terms outlined in this Privacy Policy.

Information We Collect:

Personal Information:

• Name
• Contact information (email address, phone number, shipping address)
• Payment details (credit card information, billing address)
• Account login credentials

Non-Personal Information:

• Device information (browser type, IP address, operating system)
• Cookies and similar technologies

Yes, all our items are 100% authentic, handmade in South Korea using traditional methods passed down through generations. For example, our celadon pieces replicate Goryeo Dynasty techniques with inlaid designs and jade-like glazes, while mother-of-pearl items use genuine abalone shells in najeon chilgi lacquerware. We work exclusively with certified artisans, and each product includes details on its craftsmanship and cultural significance. Beware of unauthorized sites using our images—shop only at artinko.com, artinko.gallery, or our ‘Goryeo’ Etsy shop for guaranteed authenticity.

Our mission is to preserve and promote Korea’s fading traditional crafts in a modern world. With fewer artisans practicing these skills, we aim to keep the heritage alive by sourcing directly from master craftsmen and sharing their stories. Each piece carries symbolic motifs—like cranes for longevity, peonies for prosperity, and phoenixes for harmony—helping customers bring a piece of Korean culture into their homes.

Artinko is an online store dedicated to sharing authentic Korean handicrafts with the world. We specialize in timeless pieces inspired by Korea’s rich heritage, including Goryeo Dynasty celadon pottery, intricate mother-of-pearl (najeon chilgi) lacquerware, embroidered silk art panels, and traditional wooden crafts. Our products are handmade by skilled artisans in South Korea, preserving ancient techniques like inlaying, relief carving, and openwork designs. Whether you’re looking for elegant home decor, unique gifts, or cultural souvenirs, Artinko connects you to the soul of Korean craftsmanship.

Yes, we ship to most countries. International customers are responsible for any customs duties, taxes, or fees. We mark packages as gifts where possible to minimize issues, but check your local regulations.

Recent U.S. tariffs on Korean goods are included in price- no additional price to customer.

Once shipped, you’ll receive a tracking number via email. Use it on the carrier’s website (e.g., Korea Post for EMS/K-Packet). Delivery times depend on your region—allow extra for customs in international shipments.

We ship worldwide from South Korea. Options include:

• K-Packet: For items under 2kg, estimated 10-17 days, cost varies by weight and destination (starting around $10-20 USD). Most of countries free shipping.
• EMS (Express Mail Service): 7-14 days, recommended for faster delivery (costs $20-50 USD depending on location).
• Air Mail: Used if K-Packet isn’t available or for heavier items (similar times to K-Packet). 10-21 days.
• Express Shipping: Available upon request for urgent orders (e.g., DHL or FedEx, UPS 3-7 days, higher cost).
Shipping costs are calculated at checkout based on your location. We aim for secure packaging to protect delicate items.

Yes, for retailers, event planners, or corporate gifts. Email Goryeo.artinko@gmail.com with details (e.g., quantity, products), and we’ll provide wholesale pricing and minimums. We love partnering to spread Korean culture!

Our products are crafted in South Korea, with operations in Canada (including Calgary, AB). We ship globally, and Canadian customers enjoy potentially faster delivery if the product in stock in Canada.

Use our contact form at artinko.com/pages/contact, email Goryeo.artinko@gmail.com, or message us on Facebook (@goryeo.souvenirs) or Instagram.